We have a customer in the HVAC business who SCB has helped over the years. The owner has always told me that the day would come when we would need his help. Well, sure enough, one day last year the air conditioning went out at the branch. This customer personally came and pulled one of his service technicians off of another job, ┬ádrove through “rod run” traffic to our branch in downtown Pigeon Forge, and spent 3 hours here fixing our air conditioner. When I asked him to invoice me he told me there would be no charge and he was just happy he was able to finally help us out and repay the kindness we had shown him over the years. I always tell people that what separates us from the “big” banks is that we live here also. We are a part of this community, and we will always treat our customers fairly because we see them every day…whether it is at the bank, the grocery store, or the local high school sporting event – we always want to be able to look them in the eye and smile, knowing that we are their bank and we’re also their friend.
Chris Plemons, SCB